A new way to measure how crisis counseling skills improve
Being a good listener can sometimes involve more than just listening. It can also mean knowing when and how to say just the right thing—a conversational skill that's invaluable to a crisis counselor.

<p>Being a good listener can sometimes involve more than just listening. It can also mean knowing when and how to say just the right thing—a conversational skill that's invaluable to a crisis counselor.</p>