As 988 transformed crisis care, counselors balanced new rules with professional judgment
When the 988 Suicide & Crisis Lifeline launched nationwide in 2022, it brought new resources and greater standardization to crisis hotlines across the country. For counselors answering those calls, it also meant balancing new performance expectations with the needs of people in distress.
<p>When the 988 Suicide & Crisis Lifeline launched nationwide in 2022, it brought new resources and greater standardization to crisis hotlines across the country. For counselors answering those calls, it also meant balancing new performance expectations with the needs of people in distress.</p>